I can’t withdraw, but I’ve made SEPA transfer

Click here for the German or Estonian video.

You may already know that we ask all our customers to undergo an identification process which is a requirement from the EU Anti-Money Laundering Directive.

This means that before you can make withdrawals, you need to provide a color copy of your ID document. This can be a clear smartphone photo of both sides of your ID or Driver’s license or the information page of your international passport.

It’s an easy one-time process. Simply go to the “Withdrawal“ section on your account and complete the missing steps.

Catch up with more videos on our channel and until next time, remain positive and invest towards your goals.

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