Tips to get your query solved quickly

We have a robust support site where you can find more detail on a range of topics, and answers to frequently asked questions. But, if you can’t find what you’re looking for, or you need help with a problem, you can contact us by filling out the online form found on the support site. To ensure we can help you as soon as possible, we’ve put together a simple guide on how to contact Bondora support.

Here are 4 tips to get your inquiry solved quickly:

1. Ensure your contact details are accurate

In the email field, enter the email address that is registered to your Bondora account, so we can locate your account and confirm you are the owner. If there is a typo in your email address, unfortunately, our response won’t reach you. Double-check to ensure there are no mistakes in the email address entered.

2. Add detail

What we see in the system is different from what you see in your account on the platform. Be as detailed as possible about what the problem is, when it occurred, and on which page. The more information you can include, the better.

3. Share what you’ve tried

If you’ve attempted to troubleshoot the problem using the relevant FAQ article, include what you’ve tried in the email. That way, we know how to guide you on what to do next.

4. Add an attachment

If you are missing a payment, please attach the confirmation that includes your name, IBAN, payment amount, and date the payment was made. Received an error? Send us a screenshot of the entire page with the error message. Attachments should be sent in one of the supported languages, if possible.

We hope this helps! Please click the subscribe button on our channel, if you want to get more helpful tips from Bondora.

Thanks for watching, keep investing, and see you again next time.

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