🙋 Your top 5 questions in January – answered!

Hi there, I’m Kairi from Bondora’s Investor Associates’ team. Every month we round up all the most-asked questions we received from investors in one blog post. Now you can find all the answers to these top questions right here. It’s just another way we provide first-class customer service. Let’s go through the top 5 questions we received from our investors this month

Kairi has been working at Bondora since 2013. She's worked across several departments, starting as an assistant, and now she leads our Investor Associates' team.
Kairi has been working at Bondora since 2013. She’s worked across several departments, starting as an assistant, and now she leads our Investor Associates’ team.

Before we get started, here’s an important platform update:

You might remember that at the end of last year we introduced a maximum payment limit that you can add per month to your Go & Grow account. This is to ensure the long-term sustainability of our platform. We’ve recently changed this limit to €400 per month.

Read more about this change here.

1. Tax reports: “Where do I find the income earned from interest payments?”

Doing your taxes is an essential part of being financially responsible. We’ve made it easy for you to get all the tax information you need from your Dashboard.

If you invest using only Go & Grow, you can access your tax report directly from your chosen Go & Grow account. Simply click on the burger menu icon, select ‘Go & Grow Tax Report,’ specify the period you want, and click the ‘Create the report’ button. The report will download in .pdf format in a separate tab.

If you invest using Portfolio Pro, Portfolio Manager, or the API, you can access the tax reports from the ‘Reports’ tab on your Dashboard. Simply log into your account, click on ‘Reports,’ select ‘Tax report,’ then choose the period and click on the PDF icon. The Tax Report will be created immediately. The most relevant rows are ‘Interest Received’ and ‘Interest Received from Loans in Default.’

You can read more about generating tax reports here.

2. Customer support: “What are your support hours?”

Our dedicated support team is available and ready to assist you from Monday to Friday during our business hours, from 09:00 to 17:00 EST, except for public holidays in Estonia, or unless specified otherwise.

But you’re never really alone!

On our self-help support site, you can find the answers to almost all your questions 24/7! Simply type in your question, or browse the categories to find the answer to your query. Click here to visit our online support site. If you can’t find the answer to your questions, you can contact us through the support site, and we’ll help you as soon as we can.

3. Customer support: “Why don’t you have a number that I can call when I need help?”

Our mission is to give you first-class service, always. And to do that, we have developed a support system that ensures your query gets the attention it deserves as quickly and efficiently as possible. Our email support strategy has proved to be the most efficient and user-friendly, which is why we don’t do telephonic support.

We also have our self-help support site, which forms the heart of our customer support system. You can type in your query and find answers to your question in either English, Estonian, Spanish, Italian, Portuguese, or German. If you can’t find answers to your query, you can always contact us via the support site, and someone from our team will assist you as soon as possible.

4. Wishlist: “I have a product idea. Where can I share it?”

If you have a great idea that will make Bondora’s service offerings even better, we want to hear it! The Wishlist is a dedicated space on your Dashboard where you can share your ideas and vote for cool concepts from the Bondora investor community.

Simply log in, click on your name in the top right corner, and click on ‘Wishlist.’ From there, you can see current wishlist ideas, as well as their status. You can also add new ideas by clicking on the “Add an idea” button. We review the Wishlist about once a month, so make sure you vote for your favorite idea regularly!

5. Errors: “How do I report a bug?”

Call the exterminator! If you experience any bugs or glitches that disrupt your Bondora experience, please let us know via the Dashboard. To report a bug, simply log into your account, click on your name in the top right corner, and click on ‘Bugs.’ From there, please add as much detail in your report as you can. This will help us solve the issue as quickly as possible, so you can enjoy a bug-free experience.

And that’s it for this month! We hope we’ve answered all your questions. If you have other Bondora-questions, you can find the answers on our online support site.

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